> Basic > Troubleshooting > Clearing paper jams

Clearing paper jams

When a paper jam occurs, a warning message appears on the display screen.

[Caution]

To avoid tearing the paper, pull the jammed paper out slowly and gently. Follow the instructions in the following sections to clear the jam.

Paper jam in tray 1

Click this link to open an animation about clearing a jam.

[Caution]

The fuser area is hot. Take care when removing paper from the machine.

  1. Pull out tray 1.

  2. Remove the jammed paper from the machine.

    If you do not see paper in this area, go to the next step.

  3. Lift the side of the tray, pull the tray out.

  4. Remove the jammed paper from the machine.

    If you do not see paper in this area, go to the next step.

  5. Insert tray 1 back into the machine until it locks into place.

  6. Open the right door. Remove the jammed paper by gently pulling it straight out.

  7. Close the right door.

Paper jam in tray 2

Click this link to open an animation about clearing a jam.

  1. Pull out tray 2.

  2. Remove the jammed paper from the machine.

    [Note]

    If you do not see paper in this area:

    Lift the side of the tray, pull the tray out. Remove the jammed paper from the machine.

    If you do not see paper in this area, go to the next step.

  3. Insert tray 2 back into the machine until it locks into place.

  4. Open the right bottom door.

  5. Remove the jammed paper by gently pulling it straight out.

  6. Close the right bottom door.

Paper jam in tray 3

Click this link to open an animation about clearing a jam.

  1. Pull out tray 3.

  2. Remove the jammed paper from the machine.

    If you do not see paper in this area, go to the next step.

  3. Insert tray 3 back into the machine until it locks into place.

  4. Open the right bottom door of the Triple Cassette Feeder.

  5. Remove the jammed paper by gently pulling it straight out.

  6. Close the right bottom door.

Paper jam in the multi-purpose tray

Click this link to open an animation about clearing a jam.

  1. If the paper is not feeding properly, pull the paper out of the machine.

  2. Open and close the front door to resume printing.

Paper jam inside the machine (Jam feed 1)

Click this link to open an animation about clearing a jam.

[Caution]

The fuser area is hot. Take care when removing paper from the machine.

  1. Open the right door.

  2. Remove the jammed paper by gently pulling it straight out.

  3. Close the right door.

Paper jam inside the machine (Jam feed 2)

Click this link to open an animation about clearing a jam.

  1. Open the right bottom door.

  2. Remove the jammed paper by gently pulling it straight out.

  3. Close the right bottom door.

Paper jam inside the machine (Jam feed 3)

  1. Open the right bottom door of the Triple Cassette Feeder.

  2. Remove the jammed paper by gently pulling it straight out.

  3. Close the dual cassette feeder right bottom door.

Paper jam inside the machine (Jam Registration)

Click this link to open an animation about clearing a jam.

[Caution]

The fuser area is hot. Take care when removing paper from the machine.

  1. Open the right door.

  2. Remove the jammed paper by gently pulling it straight out.

  3. Close the right door.

Paper jam inside of the machine (Jam at Fuser out)

Click this link to open an animation about clearing a jam.

[Caution]

The fuser area is hot. Take care when removing paper from the machine.

  1. Open the right door.

  2. Remove the jammed paper by gently pulling it straight out.

  3. Close the right door.

Paper jam at the top of duplex path (Jam Duplex Return)

Click this link to open an animation about clearing a jam.

[Caution]

The fuser area is hot. Take care when removing paper from the machine.

  1. Open the right door.

  2. Remove the jammed paper by gently pulling it straight out.

  3. Close the right door.

Paper jam at the top of duplex path (Jam Duplex 1)

Click this link to open an animation about clearing a jam.

[Caution]

The fuser area is hot. Take care when removing paper from the machine.

  1. Open the right door.

  2. Remove the jammed paper by gently pulling it straight out.

  3. Close the right door.

Paper jam at the inside of duplex path (Jam Duplex 2)

Click this link to open an animation about clearing a jam.

[Caution]

The fuser area is hot. Take care when removing paper from the machine.

  1. Open the right door.

  2. Remove the jammed paper by gently pulling it straight out.

  3. Close the right door.

Paper jam bottom of duplex path (Jam Duplex Regi.)

Click this link to open an animation about clearing a jam.

[Caution]

The fuser area is hot. Take care when removing paper from the machine.

  1. Open the right door.

  2. Remove the jammed paper by gently pulling it straight out.

  3. Close the right door.

Paper jam in exit area (Jam Exit Face down)

Click this link to open an animation about clearing a jam.

  1. Gently pull the paper out of the output tray.

  2. Open and close the front door. Printing automatically resumes.

Paper jam front of 2 Bin Finisher

Click this link to open an animation about clearing a jam.

  1. Open the 2Bin Finisher front door.

  2. Press right of 1c lever and then push stacker to left.

  3. Remove the jammed paper.

  4. Slide in the stacker until you hear the sound ‘click’.

  5. Close the 2Bin Finisher front door.

Paper jam inside at 2 Bin Finisher, Paper jam inside 2 Bin Finisher’s duplex

Click this link to open an animation about clearing a jam.

  1. Open the 2Bin Finisher front door.

  2. Pull the stacker lever 1a down. If necessary, pull the stacker lever 1b down as well.

  3. Remove the jammed paper.

  4. Pull up on the stacker lever and then close the stacker front cover.

Paper jam at exit of 2 Bin Finisher

Click this link to open an animation about clearing a jam.

  1. Gently pull the paper out through the exit area.

  2. Open and close the 2Bin Finisher front door. Printing automatically resumes.